Canada School of Public Service Controlled Vocabulary

Total quality management

Total quality management
A philosophy, a set of concepts, and a collection of methods for continuously improving organizations, which focuses on customer satisfaction, process improvement, employee participation and involvement, and a strategic quality plan.

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Date of creation
27-Feb-2008
Accepted term
27-Feb-2008
Descendant terms
0
ARK
ark:/99152/t31y792z1l9gre
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0
Alternative terms
2
Related terms
2
Notes
1
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