Canada School of Public Service Controlled Vocabulary
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Total quality management
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Total quality management
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Total quality management
Scope note
A philosophy, a set of concepts, and a collection of methods for continuously improving organizations, which focuses on customer satisfaction, process improvement, employee participation and involvement, and a strategic quality plan.
Alternative terms
UF
↸
Total quality service
UF
↸
TQM
Broader Terms
BT
↑
Management
Related terms
RT
⇆
Continuous process improvement
RT
⇆
Quality control
Date of creation
27-Feb-2008
Accepted term
27-Feb-2008
Descendant terms
0
ARK
ark:/99152/t31y792z1l9gre
More specific terms
0
Alternative terms
2
Related terms
2
Notes
1
Metadata
BS8723-5
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