Canada School of Public Service Controlled Vocabulary Canada School of Public Service (CSPS) Canada School of Public Service 2007-12-23 2012-08-05 15:58:04 en Total quality managementTotal quality serviceTQM A philosophy, a set of concepts, and a collection of methods for continuously improving organizations, which focuses on customer satisfaction, process improvement, employee participation and involvement, and a strategic quality plan. 2008-02-27 12:44:15